Refund policy

 

Return and Refund Policy

Last updated: January07/2025

Thank you for shopping at The Joop Basket. We are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied, we’re here to help.

Returns

• Items must be returned within 30 days of receiving the product.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

• Certain items, such as sale items, custom products, and gift cards, are non-returnable.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7-10 business days. The amount will automatically be applied to your original payment method.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

• We replace items only if they are defective or damaged. If you need an exchange, please contact us at Info@TheJoopbasket.com with proof of the issue.

How to Start a Return

1. Contact us at [Info@TheJoopbasket.com] with your order number and reason for return.

2. We will provide instructions for shipping your return back to us.

3. Please note that you are responsible for the cost of return shipping.

If you have any questions or concerns about our return and refund policy, feel free to contact us at Info@TheJoopbasket.com or 424-552-5201

Thank you for choosing The Joop Basket